Students have lives outside the classroom that effect their performance in class. When a teacher takes the time to better understand why a student is not performing, he or she can then be empathetic and teach them from the heart.
This also applies to all who have coworkers, bosses and employees. People have lives outside the workplace that can effect their performance and their mood. We need to take the time to understand why a person is feeling depressed, tired, absent minded, frustrated, impatient, etc. By being empathetic towards each other and having a better understanding of the other person, we can then help each other to improve our relations.
Please take the time to read the article in its entirety and reflect on your relationship with your students, coworkers, boss or employees.